Should your BüddyGuard device have a factory fault, please call the Cognitive City support line (+27 11 084 11 00).
Once your device serial number has been provided, the Cognitive City technician will then provide instructions for returning your Product to our support facility or the validity of the claim. Cracks on the enclosure or faulty boards will be the liability of Cognitive City.
With the replacement of BüddyGuard devices, it is suggested that the Customer carries stock and we can replenish the stock should the need arise. Should a device be tampered with or damaged by the customer, Cognitive City will not be liable.